Help Center & Frequently Asked Questions

HELP CENTER

Ordering & Products

What does Stickers-R-Decals make?
We create commercial-grade vinyl decals, safety labels, industrial labels, and custom printed or die-cut designs. You can shop ready-made products or create a design from scratch.

Can I create a custom decal or label?
Yes. Use the SRD Designer for custom labels and made-to-order designs, or contact us for a custom or commercial quote.

Will I see a proof before ordering?
The designer provides a live proof preview. Please review artwork, spelling, size, material, lamination, quantity, and all order details before adding a design to cart.

Can I change or cancel an order?
Orders may be canceled within 1 hour of purchase. After production begins, orders generally cannot be changed or canceled.

Shipping & Delivery

How much is shipping?
For non-B2B orders under $35, USPS Ground Advantage is a flat $5.85. Non-B2B orders of $35 or more receive free shipping.

How long does processing take?
Most orders are processed within 1–2 business days after payment. Custom and made-to-order work can require additional production time.

Do you offer expedited shipping?
Expedited shipping is available at checkout when offered. For larger qualifying orders, we may upgrade the shipping service at our discretion.

Will I receive tracking?
Yes. Tracking is provided when your order ships. Please allow up to 24 hours for carrier tracking to update.

Where do you ship?
We currently ship within the United States only. Expedited UPS orders cannot be shipped to P.O. Boxes.

Returns, Replacements & Refunds

Can I return a custom item?
Custom, personalized, and printed-to-order items are final sale unless there is a manufacturing defect or an error on our part.

What about standard stock items?
Unused, non-custom stock items may be returned within 14 days of delivery in original condition and packaging, with proof of purchase.

What if my order is damaged, defective, or incorrect?
Contact sales@stickersrdecals.com within 7 days of delivery with photos and order details. We will review the issue and arrange a replacement or refund when appropriate.

When are approved refunds issued?
Approved refunds are returned to the original payment method within 5–7 business days after the returned item is received and inspected.

Commercial & B2B Orders

Do you offer business pricing?
Yes. We support commercial quantities from small production runs to large decal programs. B2B pricing is based on decal size, material, design complexity, and production requirements—not only item count.

Why is a large-format order quoted differently?
Large decals can require significantly more material, print time, finishing, and packaging than small standard decals. We price each commercial order fairly based on the actual production workload.

Does every large order receive the same discount?
No. Small, standard one-design runs may earn stronger volume pricing. Large-format, multi-design, custom artwork, or labor-heavy orders receive a tailored quote that protects quality and turnaround.

Do qualified B2B orders receive upgraded shipping?
Yes. Approved bulk orders include expedited shipping with signature confirmation at no extra cost.

How do I request a commercial quote?
Use the Bulk Orders or Commercial Account option on the site, or email sales@stickersrdecals.com with your decal type, size, quantity, artwork, and needed date.

Contact

How can I reach you?
Email sales@stickersrdecals.com or call 903-449-0686. Business hours are Monday–Friday, 9:00 AM–5:00 PM Central. We aim to respond within one business day.